Introduction to Formal and Informal Writing in Italian Part 2

Different forms of language are used with different communication channels

Many of the details of writing in Italian and dependent on what type of communication channel you are using. Although the traditional division between informal Italian used by friends, and formal Italian used in business communication still stands, there have been changes to the way these forms are used. Additionally, with the rise of social media customer care, semiformal Italian is now being used in everyday business communications.